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Tuesday, November 12 • 10:00am - 11:45am
ConfigMgr is Innocent! Troubleshooting Software Installations
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Description:
How many times do users or techs come to you saying that software failed to install because of ConfigMgr? In this session get the info you need to determine if it is ConfigMgr, the application, or the device. This will be a log heavy presentation regarding ConfigMgr, Windows, and application installations like EXE, MSI, and MSIX.

What you will learn:
  • Understanding of context of the install, like bitness or admin token, and how to properly test and reproduce issues
  • Common and less-common errors and how to find the resolution to each
  • Dive into pertinent logs (apps, packages, MSI, PSADT, event logs) to follow the path of an install

Speakers
avatar for Daniel Ratliff

Daniel Ratliff

Lead Systems Engineer, Humana Inc.
Daniel Ratliff is a Lead Systems Engineer focusing on Enterprise Windows Administration and Modern Device Management. He loves working with technologies such as MEMCM, OSD, and PowerShell while sharing their success with others. He frequents Twitter, /r/SCCM, WinAdmins Discord... Read More →
avatar for Bryan Dam

Bryan Dam

Software Engineer, Recast Software
I am a software engineer for Recast Software, makers of the Right Click Tools. I've spent over 15 years as a system administrator, most recently at a large Midwest supermarket using Configuration Manager. I'm active in the online support communities and most days you'll find me on... Read More →



Tuesday November 12, 2019 10:00am - 11:45am CST
Salon
  ConfigMgr, Troubleshooting
  • Skill Level Deep Dive